Responsible Gambling at Casino Boo New Zealand

At Casino Boo, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Casino Boo takes responsible gambling seriously. We actively promote safe gaming practices and provide tools and resources to help our players manage their gambling habits. We comply with all applicable regulations and work closely with recognised organisations to ensure player protection remains at the heart of everything we do.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to friends or family about your gambling habits
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when not gambling
• Chase losses in an attempt to win back money
• Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Responsible Gambling Tools at Casino Boo

We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your Casino Boo account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent. These notifications help you stay aware of your gambling activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe your gambling is becoming a serious problem, you can request a self-exclusion from Casino Boo. Self-exclusion options are available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.

To activate self-exclusion, please contact our support team at [email protected] or use the live chat feature available on our website.

Protecting Minors

Casino Boo strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all new accounts and reserve the right to request additional identity documents at any time. If we suspect that a minor is attempting to use our platform, the account will be immediately suspended pending investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Help and Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone affected by gambling harm.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for New Zealanders in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Te Ara Āwhina — Māori Gambling Support

Culturally appropriate gambling support services for Māori communities across New Zealand.

• Contact via the Problem Gambling Foundation: www.pgf.nz

Tips for Gambling Responsibly

• Always set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Never chase your losses
• Take regular breaks during gaming sessions
• Do not gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Treat gambling as entertainment, not as a source of income

Contact Us

If you have any questions about our Responsible Gambling tools or need assistance activating any of the features described on this page, our support team is available 24/7.

• Email: [email protected]
• Live Chat: Available directly on our website

This Responsible Gambling page was last updated in June 2026. Casino Boo is committed to reviewing and updating our responsible gambling practices regularly to ensure they remain effective and aligned with current best practices and New Zealand regulations.